1. Introduction
This Privacy Policy explains how GSS Security (operating the TechGuard brand, “we”, “us”, “our”) collects, uses, shares and protects personal data when you visit https://techguard.ng, contact us, or purchase and use our products. We process personal data in accordance with the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation (NDPR).
2. Who we are
GSS Security is a Nigerian security company with its head office at Larix Estate, Idu District, Abuja, Nigeria. TechGuard is our smart hardware brand.
For any privacy-related questions, contact us at support@techguard.ng or +234 9166459000.
3. Information we collect
We collect the following categories of personal data:
- Contact details — name, phone number, email, address — provided when you inquire, purchase or schedule an installation.
- Transaction details — products ordered, installation site, payment reference (we do not store card numbers; payments are handled by licensed processors).
- Communication records — WhatsApp, email and call records related to your inquiries and support requests.
- Device telemetry — for products you connect to the Tuya Smart app, Tuya processes device data (status, location where applicable, logs) under its own privacy terms; we may access this data only for support purposes.
- Site analytics — standard web analytics (pages visited, device type, approximate region) via privacy-respecting analytics providers.
- OTP and verification data — phone numbers used for SMS verification via our licensed SMS provider.
4. Legal bases
We process personal data on the following legal bases:
- Contract — to deliver products and installations you have ordered.
- Legitimate interest — to operate our business, respond to inquiries, prevent fraud, and improve our services.
- Consent — where you have given consent, for example to receive marketing messages.
- Legal obligation — where we are required to process data by Nigerian law.
5. How we use your data
We use personal data to:
- Respond to inquiries and sales conversations on WhatsApp, phone and email.
- Fulfil orders, schedule installations and provide after-sales support.
- Send transactional messages (order confirmations, installation reminders, OTPs).
- With your consent, send marketing updates and product announcements.
- Prevent fraud, abuse and security incidents on our website and systems.
- Comply with legal, regulatory and tax obligations in Nigeria.
6. Sharing and third parties
We share personal data only with parties necessary to deliver our service:
- Installation partners — field engineers who complete your install.
- Payment processors — licensed Nigerian payment gateways.
- Communications providers — SMS/OTP providers, email delivery services.
- Tuya Smart — the platform that powers app control for your connected devices, under Tuya's own privacy terms.
- Hosting and analytics — infrastructure and website analytics providers.
- Regulators and law enforcement — where required by Nigerian law.
We do not sell personal data. Where service providers are located outside Nigeria, we take reasonable steps to ensure equivalent protections as required by the Nigeria Data Protection Act 2023.
7. Data retention
We retain personal data for as long as needed to provide our services, comply with legal and tax obligations (typically up to seven years for transaction records), and resolve disputes. Communication records may be kept for the duration of our commercial relationship plus a reasonable period afterwards.
8. Your rights
Under Nigerian data protection law you have the right to:
- Access personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of data (subject to legal retention requirements).
- Object to or restrict certain processing activities.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
To exercise any of these rights, email support@techguard.ng.
9. Security
We implement reasonable technical and organisational measures to protect personal data, including access controls, encrypted transmission where appropriate, and vetted service providers. No system is perfectly secure; we ask that you notify us promptly of any suspected issue.
10. Cookies
Our website uses essential cookies for functionality and, where applicable, analytics cookies to understand site usage. You can control cookies through your browser settings.
11. Children
Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have, contact us and we will delete it.
12. Changes
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be communicated through the website or directly to customers where appropriate.
13. Contact
Questions about this Privacy Policy can be sent to support@techguard.ng or +234 9166459000. Postal address: Larix Estate, Idu District, Abuja, Nigeria.